Change of Mind & Cancellation Policy

We understand that customers may wish to review or update their order details after placing an order. To ensure accuracy and timely processing, please read the policy below carefully.

Order Confirmation Process

Once an order is placed, a confirmation email is sent to the customer.
The confirmation email is used to verify order details, including shipping address, size, color, and other specifications.
Customers must respond within 48 hours to confirm or request changes.

Customer Response Window

If the customer responds within 48 hours, the order will be processed according to the confirmed or updated details.
If no response is received within 48 hours, the order will be processed based on the original order details and invoice.

Production & Processing

Production and processing begin after the 48-hour confirmation period.
Once processing or production has started, changes or cancellations may be limited.

Cancellation Terms After Change of Mind

Cancellation After 48 Hours

If a customer requests cancellation after 48 hours from order placement, a 35% production and processing fee will apply.
The 35% fee will be deducted from the total order value.

Fee Explanation

This fee covers production preparation, processing costs, and operational handling already incurred.

Refund After Cancellation

Orders that are already in processing or production are not eligible for a full refund.
Any remaining eligible balance, after deducting the 35% fee, will be refunded to the original payment method.

Dispatch Restriction

No cancellations, returns, or refunds are accepted once the order has been dispatched.

Important Notes

By placing an order, customers agree to the terms outlined in this policy.
Customers are encouraged to review all order details carefully before confirming.

For any questions related to cancellations or order changes, please contact our customer support team as soon as possible.

Change of Mind & Cancellation Policy (Summary)
Once an order is placed, a confirmation email is sent to verify order details such as shipping address, size, color, and specifications. Customers are required to respond within 48 hours to confirm or request changes. If a response is received within this timeframe, the order is processed accordingly; otherwise, it is processed based on the original order details and invoice. Production and processing begin after the 48-hour confirmation period, and changes or cancellations may be limited thereafter. If a cancellation is requested after 48 hours, a 35% production and processing fee will be deducted from the total order value to cover preparation and operational costs. Orders already in processing or production are not eligible for a full refund, and any remaining eligible balance after fee deduction is refunded to the original payment method. No cancellations, returns, or refunds are accepted once the order has been dispatched. By placing an order, customers agree to these terms and are advised to review all details carefully before confirming.