Exchange Policy
We strive to ensure complete customer satisfaction. If you wish to exchange an item, please review the policy below to understand the process and requirements.
Exchange Eligibility
- Customers may request an exchange within 30 days of the delivery date.
- All exchange requests are subject to product availability.
- Only one exchange per order is permitted.
Condition of Items
- The item must be unused, unworn, and in original condition.
- Original packaging, tags, labels, and accessories must be included.
- All returned items must be approved before an exchange is processed.
Exchange Process
- The original item must be received at our warehouse before the exchanged item is shipped.
- Once the returned product passes inspection, the replacement item will be dispatched.
Shipping & Charges
- The buyer is responsible for all exchange shipping costs.
- International shipping charges paid on the original or exchanged order are non-refundable.
- Any customs duties, taxes, or clearance fees related to exchanges are the responsibility of the customer.
Important Notes
- Exchange requests submitted after 30 days from delivery will not be accepted.
- Items failing inspection or not meeting exchange conditions may be declined.
For assistance with an exchange request, please contact our customer support team prior to returning the item.
Exchange Policy (Summary)
Customers may request an exchange within 30 days of delivery, subject to product availability, with only one exchange per order permitted. To be eligible, items must be unused, unworn, in original condition, and include all original packaging, tags, labels, and accessories. All exchanges require prior approval and the original item must be received at our warehouse before the replacement is shipped. The buyer is responsible for all shipping costs, and international shipping charges, customs duties, taxes, or clearance fees are non-refundable. Requests made after 30 days or items failing inspection may be declined. For assistance, customers should contact our support team before initiating an exchange.