Frequently Asked Questions (FAQ)
1. Where is your main office located?
Our main office is located in the United Arab Emirates (UAE). All customer inquiries and support requests are handled from this location.
2. Where are your products manufactured?
All our leather jackets and apparel are manufactured in Pakistan using high-quality materials and skilled craftsmanship.
3. Where are orders shipped from?
All orders are shipped directly from our manufacturing facility in Pakistan. International delivery may take 7–10 business days depending on the destination country and customs clearance.
4. Do you offer worldwide shipping?
Yes, we offer worldwide shipping, including major countries such as USA, UK, Canada, UAE, and more. Shipping charges, if any, are clearly displayed at checkout, though we offer free shipping on most orders.
5. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through the courier service’s website.
6. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed through secure payment gateways.
7. Can I change or cancel my order?
Orders can be changed or cancelled within 48 hours of placement, provided production has not yet started. After 48 hours, cancellation fees may apply, and no changes are possible once the order is in production or dispatched.
8. What is your return and exchange policy?
Please refer to our Return, Refund & Exchange Policy page. In general, items must be unused, unworn, and in original condition to qualify for returns or exchanges. Returns are processed after inspection at our warehouse in Pakistan.
9. Are there any customs duties or taxes for international orders?
Yes, international orders may be subject to customs duties, import taxes, and clearance fees depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.
10. How do I contact customer support?
You can contact our customer support team via email or through our contact form on the website. Our team is happy to assist with order inquiries, returns, exchanges, and general questions.
FAQ (Summary)
Our leather jackets are manufactured in Pakistan and shipped worldwide, including the USA, UK, Canada, and UAE, with the main office in UAE handling all customer support. Orders are shipped from Pakistan with tracking provided after dispatch. We accept secure online payments and offer return, refund, and exchange options for eligible items. International orders may incur customs or import fees, which are the customer’s responsibility. For order inquiries, changes, or support, please contact our team via email or the website form.